Sometimes you just need to get away.
We had two very different customers in the store today. One received from a family member a very nice instrument for Christmas. But she brought it back, saying she "needed the money instead." Fair enough. Then she said, "I can get a nicer one online and not pay nearly as much."
Sheryl just smiled and wished her a happy new year.
|Luna Tec Mah Ukulele|
But. Let's reply to her statement, shall we?
1. No, you can't find a nicer and cheaper one online, we work very hard to match internet pricing, have great quality and provide personal service. 2. We happily give refunds. 3. Have a happy new year. Grrrrr.
Then a man walked in who bought an amp for his son from us. He purchased a ukelele online and it came with a cheap cord, and on Christmas morning, the ukelele did not work when he plugged it into the amp.
I think it's great he got the uke online. It was a brand we don't carry, and it's a very nice instrument. He had even called Sheryl to make sure it was a good deal.
He came into the store with the amp, cable and instrument. We diagnosed the bad cord, and his ukulele works beautifully with a good cord. He is happy. We are happy. As he got ready to leave he said, "This is my favorite store to spend money in."
And small business wins, again.